Guide: Fix ‘Microsoft Photos Crashes When Importing Pictures’ Issue
Microsoft Photos, the primary photo viewer application of Windows, is an advanced program that can quickly load various image formats. Unfortunately, users have reported issues when importing photos from other devices to their PCs using Microsoft Photos - the application crashes. The cause of this problem could be a bug, a damaged file or connection problems. To help resolve this issue, we’ve listed some of the best solutions for fixing Microsoft Photos when importing photos.
Reinstall / update Microsoft Photos
Updating or reinstalling Microsoft Photos can help prevent crashes and resolve other issues with the app, which is known to be unreliable when importing photos via USB.
To fix the Microsoft Photos app, launch the Microsoft Store, search for it and tap the Update or Reinstall button.
If the Photos app continues to crash when importing images, try another solution.
Run the Windows Store apps troubleshooter
To fix the Photos app crashing, use the Windows Store Apps troubleshooter. This can return the app to normal and prevent further crashes.
Open the Windows Settings menu and search for “Windows Store apps” to get started.
Choose the ‘Find and fix problems with Windows Store apps’ option from the drop-down list.
The Windows Store Apps troubleshooter is now available, launching in a new window.
Click Advanced in the troubleshooting window’s lower left corner.
Ensure the “Apply repairs automatically” box is checked before proceeding to the next step.
The troubleshooter will automatically fix any detected issues, saving you time and effort.
The troubleshooter can diagnose and fix Windows app issues, often suggesting a reset of any apps that are crashing or freezing.
Tap the “Next” button to proceed.
The troubleshooter automatically applied a fix to the detected problem, as previously instructed.
The Microsoft Photos app can be manually reset by launching Windows Settings, navigating to Apps and features, selecting Microsoft Photos, and tapping the Reset button.
Reconnect Microsoft account with Photos
Linking your Microsoft account to the Photos app can solve the problem. To do this, sign out of your account in the app and then sign back in.
Open the Microsoft Photos app and select the profile icon in the top right corner.
Tap ‘Sign Out’ to disconnect your Microsoft account from the Photos app.
Tap the Sign Out button to complete the process.
Close the Photos app, then reopen it and follow the steps to reconnect your Microsoft account.
Tap the profile icon to access your account.
Choose an account from the “Use one of these accounts” section and tap Continue to sign in to your PC.
To create a new account, select an option from the “Use another account” section and tap “Continue” to proceed.
Test Microsoft Photos to see if it can import images without crashing.
Alternative: import images with Explorer
Microsoft Photos may be unreliable, but users can still easily import images to their Windows PC using File Explorer as an alternative.
To get started, link your device to a computer and launch Windows Explorer.
To ensure your computer can access any connected device, make sure to grant it permission.
Right-click your device in the file explorer navigation pane and select ‘Import images and videos’ to transfer photos.
The file explorer on your device can detect and display images and videos stored on it.
Choose the option ‘View, organize and group items for import’ to select images from a connected device, then tap Next to continue.
Choose the images you wish to transfer and press the Import button to move them to your computer.
Select the ‘Import all new items now’ option and tap the Import button to transfer your entire gallery of images and videos to your PC.
All images and videos can be imported to your computer.
Fix ‘Microsoft Photos Crashes When Importing Pictures’ Issue: benefits
Faq
Final note
Having trouble importing pictures into Microsoft Photos? Our guide can help. If you have any questions, don’t hesitate to reach out. And don’t forget to share the love by sharing the article with your friends.
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