How to Fix ‘Facetime Not Working’ Issue – Guide
If you’re having trouble with FaceTime, don’t despair. There are plenty of ways to get the app back up and running on your Apple device. FaceTime is a popular video and audio calling application exclusive to Apple products, but it can sometimes malfunction. Fortunately, there are solutions available to help you get it working again.
Restart your iPhone, iPad or Mac
Restarting your device is the go-to troubleshooting tip for any app, including FaceTime. Before doing so, make sure to close all apps to avoid losing unsaved progress and ensure they start fresh after restarting. If your device does not respond, learn how to force restart an iPhone or Mac.
Find out if FaceTime is down for everyone
Apple services can experience technical issues, resulting in FaceTime not connecting. Unfortunately, there is no workaround and users must wait for Apple to resolve the issue. To stay informed of any current or upcoming service disruptions, visit the Apple System Status website.
Test the Internet connection on your device
Rather than relying on traditional phone lines, FaceTime allows users to connect with others over the internet. To ensure your connection is working properly, try loading a new webpage on your iPhone, iPad, or Mac.
Using your cell phone data, you can now make FaceTime calls without Wi-Fi. To do so, go to Settings > Cellular and enable the FaceTime slider.
Make sure you use the correct contact details.
To ensure a successful FaceTime call, check your contact details in the Settings app on your iPhone. Then, ask the person you’re calling to do the same.
To verify your contact information on a Mac, open the FaceTime app and navigate to FaceTime > Preferences in the menu bar. Your details can be found in the Preferences tab.
Confirm that your device works with Group FaceTime
Users of older devices may be unable to join FaceTime group chats, even if their device is compatible with one-on-one FaceTime conversations. To participate in a group chat, all users must have an iOS device running iOS 12.1.4 or later.
Apple’s latest iPhones, the 6S and later models, offer a range of features that make them stand out from earlier versions. These include improved performance, better cameras, and 3D Touch technology.
Apple has released a range of iPads, including the iPad Pro, iPad Air 2, iPad mini 4 and the fifth-generation iPad or later.
Apple has released the seventh generation of its popular iPod touch, offering users a range of features including an A10 Fusion chip, improved cameras and enhanced augmented reality capabilities.
Macs running the latest version of macOS Mojave can now take advantage of new features.
Update the software on your device
If you’re having trouble with FaceTime, make sure both you and the person you’re trying to call have the latest software updates on their iPhones, iPads, or Macs. Upgrading your device’s operating system should resolve any issues.
To update your iPhone or iPad, head to Settings > General > Software Update.
To keep your Mac up-to-date, head to System Preferences and select Software Update.
Set date and time automatically
Apple recommends enabling automatic date and time settings to ensure FaceTime works properly on iPhones, iPads, and Macs. To do this, check your device’s settings.
Ensure your iPhone or iPad is up-to-date by enabling Auto Configure in Settings > General > Date & Time.
Mac users can ensure their time zone is set correctly by going to System Preferences > Date & Time and checking the box for “Set date and time automatically.”
Temporarily disable FaceTime in your settings
To turn FaceTime on or off, go to the settings on your iPhone, iPad, or Mac. Sign in to your Apple ID account if necessary when reactivating the service.
To turn FaceTime on or off, iPhone and iPad users can go to Settings > FaceTime and toggle the button at the top of the page. Mac users can open the FaceTime app, go to Preferences in the menu bar, and check or uncheck the Enable this account option.
Log out of FaceTime and log in again
If FaceTime isn’t working on your Apple device, try exiting the app and logging back in with the correct Apple ID credentials.
To sign out of FaceTime on an iPhone or iPad, go to Settings > FaceTime, tap your Apple ID and select Exit. Then, sign back in using your Apple ID details.
To sign in to FaceTime on a Mac, open the app and go to Preferences in the menu bar. Select Exit at the top of the window, then enter your Apple ID details when prompted.
turn on your Camera and microphone on FaceTime
If you’re having trouble being seen or heard on FaceTime, check your camera and microphone settings. On an iPhone or iPad, tap the screen during a call to access more controls. On a Mac, hover over the FaceTime window. Then click the Camera and Microphone icons to turn them on or off.
Limit the people in your FaceTime Chat group
With FaceTime’s group chat feature allowing up to 32 people, it can be difficult to pinpoint the source of any technical issues. To troubleshoot, start with a one-on-one conversation and add participants one at a time until the problem arises.
If FaceTime isn’t connecting, it could be an issue with your device or Internet. But if it’s only not working with one person, the problem likely lies on their end.
Confirm that FaceTime works in your country
Unfortunately, FaceTime isn’t available everywhere. To check if it works with your cell carrier in your country, visit Apple’s carrier support page. If not, you can use a VPN on your iPhone to get around the limitation.
Final note
If you’re having trouble with FaceTime, this guide can help. Got questions? Reach out to us. And don’t forget to share the love by passing it along to your friends.
